Support
Support
Get help with NOMOS - support channels, resources, and contact information
Need help with NOMOS? We’re here to assist you! This page outlines all the ways you can get support, from self-service resources to direct contact with our team.
Remember, the best way to get help is to be part of our community. Join our Discord, participate in discussions, and help others when you can. Together, we can make NOMOS better for everyone!
Quick Links
Discord Community
Real-time chat with developers and community members
GitHub Issues
Report bugs and request features
Documentation
Comprehensive guides and API reference
FAQ
Common questions and answers
Self-Service Resources
Comprehensive Guides
- Getting Started - Installation and first steps
- Configuration - Agent setup and customization
- Flow Management - Multi-step workflows
- LLM Support - Provider setup and model selection
- CLI Usage - Command-line interface
- Deployment - Production deployment guide
- Examples - Sample projects and use cases
API Reference
- Python API documentation
- YAML configuration schema
- REST API endpoints
- Tool development guide
Community Support
Discord Server
Join our active Discord community for real-time help and discussion:1
Join the Server
Click here to join our Discord server
2
Choose Your Channels
#general- General discussion and introductions#help- Get help with NOMOS issues#showcase- Share your projects#development- Technical discussions#announcements- Project updates
3
Introduce Yourself
Tell us about your background and what you’re building with NOMOS
4
Get Help
Ask questions, share code, and get real-time assistance
GitHub Discussions
For longer-form discussions and Q&A:General Q&A
Ask questions about using NOMOS
Ideas & Feedback
Share ideas for new features
Show & Tell
Share what you’ve built
Development
Technical development discussions
Issue Reporting
Bug Reports
Found a bug? Help us fix it by providing detailed information:Before Reporting
Before Reporting
- Search existing issues to avoid duplicates
- Update to latest version to see if it’s already fixed
- Test with minimal example to isolate the issue
- Check the FAQ for common problems
Information to Include
Information to Include
- NOMOS version:
pip show nomos - Python version:
python --version - Operating system: Windows/macOS/Linux + version
- LLM provider: OpenAI, Anthropic, etc.
- Complete error message and stack trace
- Minimal code example that reproduces the issue
- Expected vs actual behavior
Bug Report Template
Bug Report Template
Feature Requests
Have an idea for a new feature? We’d love to hear it:1
Check Roadmap
Review our roadmap to see if it’s already planned
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Search Existing Requests
Check if someone has already requested this feature
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Create Detailed Request
Use our feature request template
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Engage with Community
Participate in discussions and help refine the idea
Professional Support
Enterprise Support
For organizations using NOMOS in production:Priority Support
- 24/7 support availability
- Dedicated support engineer
- SLA guarantees
- Private Discord channel
Custom Development
- Custom feature development
- Integration assistance
- Performance optimization
- Training and workshops
Deployment Support
- Production deployment assistance
- Architecture review
- Scaling guidance
- Security audit
Training & Consulting
- Team training sessions
- Best practices consulting
- Code review services
- Ongoing mentorship
Contact Enterprise Sales
Interested in enterprise support? Contact our team at enterprise@dowhile.dev to discuss your needs and get a custom quote.
Support Response Times
Free Community Support
- Discord: Typically within a few hours during business hours
- GitHub Issues: 1-3 business days for initial response
- GitHub Discussions: 1-2 business days
- Email: 3-5 business days
Community support is provided on a best-effort basis by volunteers and maintainers.
Getting Better Help
Provide Context
Help us help you by providing complete information:Code Examples
Code Examples
- Share the actual code that’s causing issues
- Include relevant configuration files
- Provide input/output examples
- Use code blocks for formatting
Error Messages
Error Messages
- Include the complete error message
- Share the full stack trace
- Note when the error occurs
- Mention any error patterns
Environment Details
Environment Details
- Operating system and version
- Python version and virtual environment
- NOMOS version and installation method
- LLM provider and model being used
- Any relevant dependencies
Communication Guidelines
1
Be Specific
Provide clear, detailed descriptions of your issue or question
2
Be Patient
Our team and community volunteers help in their spare time
3
Be Respectful
Follow our code of conduct and treat everyone with respect
4
Follow Up
Provide feedback on solutions and close issues when resolved
Additional Resources
External Resources
Stack Overflow
Search or ask questions with the #nomos tag
Reddit Community
Community discussions and sharing
YouTube Channel
Tutorials, demos, and walkthroughs
Twitter/X
Latest updates and announcements
Learning Resources
- Complete the Getting Started guide
- Try the Playground
- Read the FAQ for common questions
- Join Discord and introduce yourself
- Start with simple examples from the cookbook
Contact Information
General Contact
General Inquiries
General questions about NOMOS
Technical Support
Technical issues and bug reports
Enterprise Sales
Enterprise support and custom solutions
Media & Press
Media inquiries and press releases
Maintainer Contact
- Lead Maintainer: @chandralegend
- Organization: dowhiledev
- LinkedIn: dowhiledev
For support questions, please use our public channels (Discord, GitHub) rather than direct email to help build a knowledge base for the community.
Remember, the best way to get help is to be part of our community. Join our Discord, participate in discussions, and help others when you can. Together, we can make NOMOS better for everyone!